General#

Artifex Software and PDF.co Merger FAQ#

We understand that you may have some questions following the recent announcement about the merger of PDF.co and Artifex Software. This FAQ is designed to address your concerns and provide information about the transition.

General Information

Q1: Who is Artifex Software?

Artifex Software Inc. is a seasoned player in the realm of PDF solutions. As a subsidiary of ePapyrus, Inc., they’ve delivered robust PDF technologies such as open-source Ghostscript and MuPDF for over 30 years. Its flagship product, Ghostscript was the first non-Adobe PDF solution being shipped with almost all Linux distributions. Artifex Software has provided their services to a range of notable companies, including Google, Oracle, HP, Kyocera and Intuit, just to name a few.

Q2: What is the aim behind the PDF.co and Artifex Software merger?

This merger combines the strengths of both companies: Artifex Software’s in-depth expertise in PDF solutions, and PDF.co’s innovative technologies. Our joint aim is to provide even more comprehensive and enhanced solutions to our clients.

Account and Services

Q3: Will my PDF.co services be affected?

Rest assured, your services will continue as they are now. We aim to ensure a seamless transition where the tools, resources, and services you use daily continue without interruption.

Q4: Will the brand name PDF.co change?

No. We recognize the trust and value you have in the PDF.co brand, and we will continue to maintain the name.

Q5: Do I need to take any action due to this merger?

No action is required on your part. Your services will continue as before.

Q6: Will this merger impact my subscription?

No, your subscription and its terms will remain the same.

Q7: Will I need to make any changes to my current setup because of this merger?

No changes are necessary on your part. Everything will continue to function as it currently does.

Billing

Q8: Will there be any changes to my billing?

While your services will remain unchanged, your invoices will now be issued under the name of Artifex Software Inc.

Support

Q9: Who should I contact if I have further questions or concerns?

If you have any more questions or concerns, don’t hesitate to contact our customer support team at support@pdf.co.

We appreciate your understanding and continued support during this exciting transition, and look forward to serving you under this new and promising partnership.

Fonts available for PDF Filling and Adding Text to PDF with pdf/edit/add#

PDF.co Font List

Arial
Arial Black
Bahnschrift
Calibri
Cambria
Cambria Math
Candara
Comic Sans MS
Consolas
Constantia
Corbel
Courier New
Ebrima
Franklin Gothic Medium
Gabriola
Gadugi
Georgia
HoloLens MDL2 Assets
Impact
Ink Free
Javanese Text
Leelawadee UI
Lucida Console
Lucida Sans Unicode
Malgun Gothic
Marlett
Microsoft Himalaya
Microsoft JhengHei
Microsoft New Tai Lue
Microsoft PhagsPa
Microsoft Sans Serif
Microsoft Tai Le
Microsoft YaHei
Microsoft Yi Baiti
MingLiU-ExtB
Mongolian Baiti
MS Gothic
MV Boli
Myanmar Text
Nirmala UI
Palatino Linotype
Segoe MDL2 Assets
Segoe Print
Segoe Script
Segoe UI
Segoe UI Historic
Segoe UI Emoji
Segoe UI Symbol
SimSun
Sitka
Sylfaen
Symbol
Tahoma
Times New Roman
Trebuchet MS
Verdana
Webdings
Wingdings
Yu Gothic

Japanese Fonts

MS Gothic
MS Mincho
Yu Gothic

Chinese Fonts

SimSun
MingLiU
Microsoft YaHei

Korean Fonts

Malgun Gothic

Hebrew Fonts

Miriam

Arabic Fonts

Aldhabi
Andalus
Arabic Typesetting

How to use custom fonts?#

Due to possible security and licensing issues, we cannot add third-party fonts to our server.

Another way to use custom fonts is through the HTML to PDF API. There are two ways that you can use custom fonts in your HTML template.

You can read about HTML Template to PDF here: https://pdf.co/html-template-to-pdf.

IP addresses used by PDF.co Cloud#

The PDF.co Cloud is hosted on Amazon AWS infrastructure. For information about the IP addresses and IP address ranges used by AWS, you can refer to this link: https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html.

Moreover, we are presently utilizing us-west-2 or the Oregon region for our servers. You may find details about the AWS Regions and IP ranges in this link: https://docs.aws.amazon.com/quicksight/latest/user/regions.html.

Where can I find the PDF.co output in Zapier?#

The PDF.co output is temporary and expires after an hour by default. The expiration can be extended in the Business plan.

We recommend that you add a third step in your Zap to save the PDF output to a permanent cloud storage such as Google Drive, Dropbox, or similar.

Here’s a step-by-step guide on how to set it up. It starts at Step 6: https://pdf.co/make-pdf-searchable-and-upload-in-google-drive#6.

If you’d like to review the generated output, please check out Step 5 here: https://pdf.co/make-pdf-searchable-and-upload-in-google-drive#5.

Who can access the pdf-temp-files, and how long are files stored?#

The pdf-temp-files storage is a private Amazon S3 bucket that utilizes strong industry-standard encryption at rest. Uploaded and output files are temporarily stored in this bucket under highly randomized names generated using a secure random generator. Each file is set to expire in 60 minutes by default and is automatically deleted permanently from the bucket upon expiration. Depending on your subscription plan, you may increase the expiration timeout from 5 minutes to 1440 minutes (1,440 minutes = 24 hours) using the expiration parameter. You may also remove a file directly using the file/delete endpoint at any time.

Since the pdf-temp-files storage is a private bucket, files are accessed via a special “signed” link using the Amazon AWS powered signed links mechanism. This mechanism provides an additional layer of security when accessing the file.

The pdf-temp-files bucket is not included in any backups. Only our engineers have temporary access to this bucket, and 2FA is enforced and required for access. Each access session to the storage is automatically logged, and information about the files’ relation to a specific user is stored separately in a different database.

For additional encryption of the file content, you may utilize user-controlled encryption. This feature provides a way to encrypt output file content with your own encryption option using industry-standard AES encryption, which is supported by all platforms, including Salesforce and others.