Knowledge Base

• Account Questions
  • Can I change the frequency of the low-credit alert?
  • Can’t reset password
  • Did not receive one time code
  • Do credits expire?
  • How can I appoint another use to manage my account?
  • How can I change my email address?
  • How can I pause my subscription?
  • How can I update my credit card?
  • How do I get notified when I’m running out of credits?
  • How to log in using a password instead of a one-time code?
  • How to set up multiple accounts for my agency?
  • How to sign up for a PDF.co trial account?
  • How to stop receiving a low-credit alert?
  • Rate Limit Error 429 too many requests
• Common Errors
  • Access Denied or Too Many Requests
  • ECONNREFUSED error
  • Error 400 bad request
  • Error 403, Can’t download file, Input document is damaged, or Login page is converted instead of the file content
  • Error 448 webpage not found
  • Fatal error: Uncaught ValueError: Path cannot be empty
  • Google Docs or Google Drive error with Too Many Requests, Access Denied, or Can’t download file
  • Google Drive Source File Error 442
  • Make maximum number of repeats exceeded
  • NoSuchKey The specified key does not exist error
  • PDF.co response links are broken
  • PHP - Peer certificate cannot be authenticated
  • SSL Certificate error unable to get local issuer certificate issue in PHP
  • Salesforce Apex Error 442
  • Status errors returned by PDF.co
  • Timeout service is temporarily unavailable
• General
  • Artifex Software and PDF.co Merger FAQ
  • Fonts available for PDF Filling and Adding Text to PDF with pdf/edit/add
  • How to use custom fonts?
  • IP addresses used by PDF.co Cloud
  • Where can I find the PDF.co output in Zapier?
  • Who can access the pdf-temp-files, and how long are files stored?
  • How to increase output link expiration
• Platform Security
• Pricing and Subscriptions
  • Charged for multiple pages when I only added text to one page
  • How does PDF.co pricing work?
  • How to check remaining credits
  • What are credits?
  • What are subscription credits and credit pack credits? Do credits expire?
  • Why am I only charged 2 credits for reading a barcode?
• User-Controlled Encryption
  • User-controlled encryption of input files and decryption of output files
• PDF.co Document Parser: Template Creation Guide
  • What is Document Parser and How It Works
  • Visual Document Parser Template Editor
  • Template Objects
  • Expression parameter (for field mapped from a rectangle, text search based field, field from auto key-value and others)
  • Search-based Table Object
  • Table parameters (tableProperties object)
  • APPENDIX 1: Macros
  • Special Functions
  • APPENDIX 2: Sample templates
• SMTP Configuration Guide

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